TSG Stories

Ok, so I’ve mentioned a on my main blog that I’m currently working for CableVision as phone support. So I’ve decided tonight to write down some of the funnier calls I’ve gotten. That’s what this page is.

Hold on, I have to go yell at my kid

This is probably my favorite call so far. I’m trying to help this woman with her computer, she’s unable to get online. So I guess her kid was talking to her while she was on the phone, and she became annoyed. So she says “Hold on one second I have to go yell at my kid.” Then all of a sudden I hear “I’M GOING TO MURDER YOU, AND BURY YOU IN THE BACK YARD, AND THE CATS WILL POOP ON YOUR HEAD. IS THAT WHAT YOU WANT?” Honestly, I’m not sure how I managed to keep it together after that one. Damn. Who says that kind of stuff to their kids? :psyduck:

You can call me…

With most calls, at the beginning of the call, we will ask the customer if it’s ok if we call them by their first name. So I asked the guy today, “Is it ok if I call you Frank?” to which he responds “You can call me shithead if you want, I don’t care” I was like “Damn” I definitely laughed at that one, not too long, but I definitely did. I just wasn’t expecting it. I mean, there’ve been times where I’ve wondered if someone would ever say that to me, but it still caught me off guard. Shit, still makes me crack a smile.

My wand…

This one is almost certainly the strangest of the calls I’ve received. It was very clearly a little old lady, who had no idea about anything more recent than like 1970 or so. She calls in and says she’s having problems with her TV service, so I tell her that I’m going to transfer her over to the Customer Service department, which handles TV issues. So she tells me she thinks the problem is that “the batteries in her wand might be dead” and she wants to know if someone could come out and replace them. I didn’t have the heart to tell her that no, we don’t send out our techs to replace the batteries in the remote for your TV. So I transferred her over to Customer Service and let them do it. Poor broad who got her after me. Oh well. :xd:

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